"Where's my order?"
answered automatically.
An AI voice agent proactively calls customers at every order milestone — and picks up when they call to ask — in Hindi, Hinglish, or English. Fewer support tickets, fewer failed deliveries, fewer returns.
Three moments, one voice agent.
- i
An order event fires
A new order is placed, fulfilled, marked out-for-delivery, or hits a delivery exception. Shopify tells the app instantly via webhook.
- ii
The agent calls — or answers
A natural-sounding voice agent dials the customer with the update, or picks up when they call in to ask "where's my order?" — identifying the order by phone or order number.
- iii
The outcome lands in your admin
Confirmed, cancelled, reschedule, wrong number — every disposition, recording, and tracking read-back is logged against the order.
Everything you need to stop WISMO tickets.
Kill 'where's my order?' tickets
Customers call your number and the agent reads back live order and tracking status instantly — no human, no hold music, no support inbox.
Proactive status calls
Auto-call on order placed, fulfilled, out-for-delivery, or a delivery exception (NDR) — so customers hear from you before they worry.
Cut RTO losses
Confirm shaky COD and high-value orders by voice before they ship, catching wrong numbers and cancellations early.
Speaks your customer's language
Natural Hindi, Hinglish, and English voices that sound human — tuned for Indian phone networks and accents.
Every call, logged
Disposition, recording, and tracking read-back captured against the order — searchable in your admin.
Zero telephony setup
Numbers, minutes, and the voice engine are managed for you. Install, pick when to call, go live — no Twilio account needed.
Flat INR pricing. By calls, not orders.
Pay a simple monthly fee by call volume — numbers, minutes, and the voice engine are all included. No per-seat support fees, no revenue share.
- Inbound 'where's my order?'
- Order-placed calls
- Hindi / Hinglish / English
- Email support
- Everything in Free
- Fulfilled + out-for-delivery calls
- COD confirmation
- Call recordings & dispositions
- Everything in Starter
- Delivery-exception (NDR) calls
- Retry rules & call windows
- Priority support
- Everything in Growth
- Dedicated number(s)
- Custom voice & script
- SLA guarantee
Calling minutes are included in every plan. Need a dedicated number or a bespoke script? That's the Enterprise tier — talk to us.
Every call, against the order.
| Trigger | Date | Direction | Order | Outcome |
|---|---|---|---|---|
| Order placed | 15 Jan 2026 | Outbound | #1042 | Confirmed |
| Inbound query | 17 Jan 2026 | Inbound | #1042 | Info given |
| Out for delivery | 18 Jan 2026 | Outbound | #1042 | Confirmed |
| Delivery exception | 19 Jan 2026 | Outbound | — | Reschedule · T-2h |
| Retry | 19 Jan 2026 | Outbound | — | Scheduled |
Live in an afternoon.
- 01
Install & approve
Add the app to your store and approve read access to orders, customers, and fulfillments.
- 02
Pick your moments
Choose which events trigger a call — order placed, fulfilled, out for delivery, delivery exception — and set a delay and calling window.
- 03
Choose a voice & language
Select Hindi, Hinglish, or English and an optional brand greeting. Your store name is woven in automatically.
- 04
Enable inbound
Share your dedicated number — customers call it and the agent answers 'where's my order?' with live tracking.
- 05
Go live
Orders start triggering calls automatically. Watch dispositions and recordings land in your admin.
Get a sample status call
Want to hear how the agent sounds in Hindi, Hinglish, or English? Message us and we'll place a live demo call to your phone — exactly what your customers experience.
Built like infrastructure.
- Voice engineReal-time STT → LLM → TTS, tuned for Indian phone lines.
- TriggersShopify
orders/create&fulfillments/*webhooks. - IdempotencyWebhook event ids deduped; one call row perorder × trigger.
- GDPR
customers/data_request,customers/redact,shop/redactall wired with HMAC verification. - InboundDedicated number; the agent looks up orders by phone or order number.
- ControlsPer-event toggles, call delay, business-hours window, and retry caps.
Questions, answered.
Do I need a Twilio or telephony account?
No. The phone numbers, calling minutes, and the AI voice engine are all managed for you. You install the app, pick when calls should go out, and you're live.
Which languages can the agent speak?
Hindi, Hinglish (Hindi-English code-mix), and English, with natural voices tuned for Indian phone lines. More Indic languages on request.
What does inbound 'where's my order?' do?
Customers call your dedicated number, the agent identifies their order by phone or order number, and reads back the current status and tracking — no support agent needed.
Which order events can trigger an outbound call?
Order placed, fulfilled, out for delivery, and delivery exceptions (NDR). You choose which ones are on, with a delay and a business-hours calling window.
How does this reduce RTO (return-to-origin)?
By confirming COD and high-value orders by voice before they ship, you catch wrong numbers, fake orders, and cancellations early — before paying for a wasted shipment.
Are calls recorded and logged?
Yes. Each call's outcome (confirmed, cancelled, reschedule, wrong number, no answer), the recording, and the tracking read-back are saved against the order in your admin.
What do I need to get started?
A Shopify store and a few minutes. Install, choose your call triggers and language, and enable inbound — setup takes an afternoon.